Refund and Returns Policy

Introduction

Thank you for shopping at leloro. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website.

Return Eligibility

Timeframe

You may return most items within 30 days of delivery for a full refund. The item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food or flowers

Return Process

Initiating a Return

To start a return, please contact our customer service team at [email protected] or +1 (669) 512-8992. You will need to provide your order number and the reason for the return.

Shipping Costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Processing Time

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. A credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and send the item to: 5040 Southeast Pine Avenue, San Jose, California 95161, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (669) 512-8992
• Address: 5040 Southeast Pine Avenue, San Jose, California 95161, United States